|L to R: Speaker Robin Newton MBE, MLA and |
Dr. Evelyn Collins CBE,
Chief Executive of the Equality Commission NI.
The Speaker of the Northern Ireland Assembly Robin Newton MLA said:
"I am delighted on behalf of the Northern Ireland Assembly to sign up to the ‘Every Customer Counts Initiative’. Parliament Buildings belongs to the people of Northern Ireland and we have for many years been working to support and encourage people to visit to learn more about and become involved in the democratic process.
“We have made a number of improvements to the physical layout of the building through for example; the construction of wheelchair ramps, the availability of a ‘Changing Places’ toilet facility and the creation of a ‘Quiet Room’ for people with Autism. The Northern Ireland Assembly has also been and remains dedicated to the training of staff to ensure that all visitors receive a level of service that specifically caters to individual needs and enhances the overall visitor experience.”
The Speaker concluded:
“However, ensuring that everyone can access the Assembly is something that requires constant attention and there are therefore further improvements ongoing at the moment. It is vitally important that we continue to talk to and listen to our visitors so that we can regularly review and improve our facilities and services. I look forward to our participation in the ‘Every Customer Counts’ Initiative and would encourage other organisations to get involved.”
More information on the ‘Every Customer Counts’ initiative is available on the Equality Commission website